Shipping Policy

Thank you for shopping with Heritage Vault. We carefully package each order to help it arrive safely.

Where we ship

We currently ship to the United States, the United Kingdom, and Canada. Available shipping options and charges are shown at checkout. We cannot ship an item to a destination where it is restricted by law or by the carrier.

Processing and delivery

Estimated delivery is 5–8 business days after your order is placed. This is an estimate, not a guaranteed delivery date. Holidays, customs checks, carrier delays, and severe weather may affect delivery.

Tracking

When your order ships, we will send tracking details to the email address provided at checkout, where tracking is available.

Customs and import charges

For orders shipped outside the United States, you are responsible for any applicable import duties, taxes, and customs fees unless checkout expressly states otherwise. Please check your local import rules before ordering. If you are unsure whether an item can be delivered to your location, contact us before placing an order.

Address changes and delivery issues

Please check your shipping address before completing checkout. If you notice an error, email support@shopheritagevault.com as soon as possible. We cannot guarantee an address change after an order has been processed or shipped. If tracking shows a delivery problem, contact us with your order number so we can help investigate it with the carrier.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, email support@shopheritagevault.com with your order number and clear photos of the item and packaging as soon as possible. We will review the issue and explain the available resolution.

For shipping questions, contact support@shopheritagevault.com.