Shipping policy

Shipping Policy

Thank you for shopping with Heritage Vault. We carefully package each order to help it arrive safely.

Where we ship
We currently ship to [list countries or regions]. Available shipping options and charges are shown at checkout. We cannot ship an item to a destination where that item is restricted by law or by the carrier.

Processing and delivery
Orders are usually prepared for shipment within [number] business days after payment is confirmed. Estimated delivery after dispatch is [number] business days for [region] and [number] business days for [other region]. These are estimates, not guaranteed delivery dates. Holidays, customs checks, carrier delays, and severe weather may affect delivery.

Tracking
When your order ships, we will send tracking details to the email address provided at checkout, where tracking is available.

Customs and import charges
For international orders, the customer is responsible for any applicable import duties, taxes, and customs fees unless checkout expressly states otherwise. Please check your local import rules before ordering. If an item cannot be imported or delivered to your location, contact us before placing an order.

Address changes and delivery issues
Please check your shipping address before completing checkout. If you notice an error, contact us at [support email] as soon as possible. We cannot guarantee changes after an order has been processed or dispatched. If tracking shows a delivery problem, contact us with your order number so we can help investigate it with the carrier.

Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, email [support email] with your order number and clear photos of the item and packaging as soon as possible. We will review the issue and explain the available resolution.

For shipping questions, contact support@shopheritagevault.com.